KCOM Broadband deals Updated: 2024-12-05 10:14:54

KCOM'S Lightstream broadband is Fibre To The Home (FTTH). This means that the fibre doesn't end at the cabinet like most other providers - it's taken all the way to your home. As a result they can offer some of the fastest speeds in the UK.

• Full Fibre Lite - 30mb average download speed and 5Mb estimated upload speed
• Full Fibre 175 - 175Mb average download speed and 50Mb estimated upload speed
• Full Fibre 300 - 300Mb average download speed and 75Mb estimated upload speed
• Full Fibre 500 - 500Mb average download speed and 100Mb estimated upload speed
• Full Fibre 900 - 900Mb average download speed and 180Mb estimated upload speed

All packages come with unlimited downloads on a 24 month contract.

Flex is KCOM’s low income broadband tariff for those customers who receive financial support. If you meet the criteria, you can get 30Mbps Lightstream Full Fibre broadband for just £14.99 per month on a 30 day rolling contract.

The Flex tariff is only available to those in postcodes HU1 to HU17 who receive one or multiple of the following:

• Income Support
• Pension Credit
• Job Seekers Allowance
• Housing Benefit
• Personal Independence Payment
• Attendance Allowance
• Universal Credit, with zero earnings
• Care Home residents and Lifeline customers who are referred to us via Social Services
• Care Leavers
• Employment and Support Allowance (EAS) (Income related)

Lightstream Flex terms and conditions

KCOM broadband is FTTP. This means no copper telephone wires are used at any point in the connection, so there is no traditional landline. Instead, KCOM offer a digital phone line which uses your internet connection.

All new Lightstream full fibre broadband customers will be set up with a new digital landline for free. This will give you the line only with calls charged at pay-as-you-go rates. If you want to add a call plan then you can choose from:

• UK Landlines - £5 per month
• UK Landlines and Mobile - £10 per month
• All-inclusive - £18 per month
• International - £10 per month

It’s important to note that because your new phone line will use your internet service, if there is a power outage or your broadband goes down then your phone line won’t work and you will have to rely on a mobile phone.

KCOM Smart WiFi s a mesh WiFi system which uses WiFi 6 access points to boost your Lighthub routers signal, giving you seamless whole home coverage even in those hard to reach spots.

These access points are easy to install, simply plug them in and optimise using KCOM’s MPro app. They cost £5 per month, per access point. KCOM say the average home should only need 1 access point - but you can order up to 3.

All KCOM broadband packages come with a Lighthub-A router.

The Lighthub-A router has four Ethernet ports, a Gigabit WAN port, USB, plus n and ac standard Wi-Fi. The Latest chipset and improved antennae position help achieve a stronger wireless signal that reaches further around the home. Band-steering automatically optimises the performance to each device by selecting the best possible channel and frequency so that everyone gets the best possible experience, all of the time.

UK phone companies were originally much smaller and more scattered around the country. Over time, most of them were absorbed into the Post Office Telephone Group - which later became BT. The network in Hull and its surrounding area, however, remained independent, eventually becoming the KCOM we know today.

Read our guide on broadband in Hull.

There is no Openreach or Virgin Media network in the Kingston upon Hull area, meaning the vast majority of providers available in the rest of the UK are a no go. If you really don’t want to go with KCOM, then a 4G/5G mobile connection is probably the next best option. There are also a few local providers such as Pure Broadband, Wisper Broadband and Giganet.

KCOM used to offer a TV service, but sadly this was cancelled in 2006. Customers can subscribe to Sky TV as this comes via satellite dish. However, as BT and Virgin Media do not operate in the area, you are unable to get a package with them.

KCOM’s real fibre broadband has a range of broadband speeds from 30Mb up to 900Mb - some of the fastest speeds in the UK.

How much you spend depends on the package you choose. KCOM Broadband packages start from £29.99 per month. View all the latest KCOM Broadband deals.