Virgin Media Broadband offers Updated: 2024-12-05 10:14:54

Virgin Media Broadband packages

Virgin Media have a wide range of broadband packages which are split into a choice of speeds.

Unlike other providers, Virgin Media installs its own cables instead of relying on the Openreach network. This means that as well as being able to offer broadband without a phone line, they are not being restricted to the speeds they can offer. With speeds in excess of 350Mb, they have the fastest widely available broadband in the UK.

M50 - Average download speeds of 54Mb and upload speeds of 5Mb. Perfect for small households with up to 4 devices.

M125 - Average download speeds of 132Mb and upload speeds of 20Mb. For busy households with 5-9 devices.

M250 - Average download speeds of 264Mb and upload speeds of 25Mb. For households with 10+ devices.

M350 - Average download speeds of 362Mb and upload speeds of 36Mb. Perfect for large households and gamers.

M500 - Aaverage download speeds of 516Mb and upload speeds of 36Mb. For superfast downloads and super-connected homes.

Gig1 - In December 2021 Virgin Media rolled out Ultrafast Gigabit broadband across its entire network. With download speeds averaging 1,130Mb it is the UK’s fastest widely available broadband.

Gig2 - Launched in February 2024, Gig2 is currently limited to customers on the nexfibre network, with coverage approaching 1 million premises.

Virgin Media Home Phone

If you don't use your landline, then Virgin Media is one of the few providers that offers broadband without a phone line. But there is still the option to include a phone package if you choose to. Options include:

• Weekend chatter - Unlimited Saturday and Sunday calls to UK landline (01, 02, 03) numbers
• Evening & weekend chatter - Unlimited calls to UK landline (01, 02, 03) numbers, UK mobiles... 7pm to 7am weekdays, all day Saturday & Sunday
• Anytime chatter - Unlimited calls to UK landline (01, 02, 03) numbers, UK mobiles... 24/7
• International anytime chatter - Unlimited calls to mobiles & landlines abroad in 50 destinations. Plus, UK landline (01, 02, 03) numbers, UK mobiles. 24/7

Why choose Virgin Media Broadband?

Fastest Speeds

Virgin Media's main appeal is its superfast speeds, currently up to seven times faster than Sky and BT, with some areas getting over 1Gb. It's worth bearing in mind though that even their slowest speed of 50Mb is more than enough for your average household just looking to browse the internet and stream movies.

WiFi guarantee

Virgin Media’s WiFi guarantee, WiFi Max, promises fast, reliable WiFi gliding through every room or money back.

The guarantee is included free on Gig 1 broadband and Volt bundles, or £8 a month with M50-M500 packages.

Read our full guide on Virgin Media’s WiFi Max guarantee

Intelligent WiFi and Virgin Media Connect App

Built into the Hub 3, Intelligent WiFi is designed to automatically sort any WiFi issues for you. The Hub 3 optimises itself and seamlessly switches devices to the best channel.

Use the Connect App to scan your home for WiFi blackspots. If you find a blackspot you can use the app to order a WiFi booster. You can also use the app to pause WiFi to specific devices.

Virgin Media O2 Volt

Volt is the first joint product following the merger of Virgin Media and O2 back in June 2021. The Volt products, which replaced the old Virgin Media ‘Oomph’ bundles, give customers access to special benefits simply by being customers of both brands.

VOLT bundles include the following extras:

• Free Virgin Media broadband speed boost to the next level (if you are not already on the fastest speed).
• Double mobile data for every O2 pay monthly mobile plan registered under your name in your household.
• Free Wi-Fi boosters (or Wi-Fi Pods, as Virgin calls them) to extend Wi-Fi coverage in your home.
• Roam in 75 destinations, with O2 Travel Inclusive Zone.
• Get up to £150 off an O2 Custom Plan for a connected device when you take out a phone on a new O2 Custom Plan.

No Traffic Management

In 2018, Virgin Media announced they would no longer be using traffic management, no matter which broadband package you take.

Web Safe and F-Secure SAFE

Virgin Media customers can take advantage of their free Web Safe. This protects any device that’s connected to your network at home. You can easily block access to fraudulent or unsuitable websites, as well as staying protected against viruses.

For an added layer of protection, Virgin Media customers get Virgin Media Internet Security powered by F-Secure on unlimited devices. You’ll pay nothing for 3 months then just £3 a month (or £30 a year).

Free Servicing and Repairs

Servicing and repairs are included free of charge with all packages, giving you that extra peace of mind should your hub break.

HomeWorks

Designed for those who work from home, Virgin Media’s HomeWorks will help keep your business running smoothly, or at least the broadband side of it. Available for an additional £9.99 a month, features include:

• Next Day Priority Service if you need an engineer
• Gadget Rescue to help sort any IT gremlins
• TuneUp to help optimise your WiFi
• F-Secure Safe and F-Secure Key

What's bad about Virgin Media Broadband?

Complex installation for new customers

If your home is already set up for Virgin then you should find installation fairly simple. However if your home isn’t set up then things get a little more complicated as engineers will need to install cabling.

Not available everywhere

Whilst using it’s own cable network means people can enjoy blazingly fast speeds, the downside is it just doesn’t have the same availability as the Openreach network. Virgin Media Broadband is currently available to around 60% of UK homes, compared to BT and Sky who are between 90% and 95% of UK households.

What equipment do I get?

Hub 3 - Virgin Media Broadband customers will receive the mighty Hub 3. With Intelligent WiFi, the Hub 3 seamlessly handles multiple devices and makes sure you get the most reliable signal.

Hub 4 - Virgin Media's only hub powerful enough to handle the Gig1 package. The Hub 4 has intelligent WiFi Boosters to help banish any WiFi blackspots in your home. Available only to those on the Gig1 package.

Frequently asked questions

How do I switch to Virgin Media Broadband?

Switching to Virgin Media Broadband couldn't be easier. Once you have found the offer you want, simply click the ‘View Offer’ button. This will take you to Virgin Media’s website, who will guide you through the rest of the process. Or you can click the link below to go direct to the Virgin Media website.

Visit Virgin Media's website

If your house is not already set up for Virgin Media then an engineer will need to come and install the cables. Virgin Media will arrange this when you place your order.

Make sure you give notice to your current provider, as Virgin won’t do this for you.

QuickStart self-install available

If your home has been connected to the Virgin Media network before (such as a previous resident) you may be able to use Virgin's QuickStart Self install. Virgin will send you everything you need with a simple step by step guide to set up on your own. No need to wait around for engineers.